Solutions
Customer support for every channel and industry
Pick the channel, use case, or industry that matters most to your business. Every solution runs on Ghamalim's unified inbox, AI copilot, and automation engine.
By channel and use case
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WhatsApp Customer Support
Manage WhatsApp Business conversations alongside email, Instagram, and LINE in one shared inbox. Use AI replies, auto-assign rules, and broadcasts to scale customer support without losing the personal touch.
See how WhatsApp support works
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Instagram DM Support
Convert Instagram direct messages, comments, and story mentions into trackable support tickets. Route them to the right agent, reply faster with AI drafts, and measure your social CSAT.
See how Instagram DM support works
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LINE Customer Service
Thailand runs on LINE. Connect your LINE Official Account to a shared inbox, automate FAQs, hand off to human agents, and send targeted broadcasts — all from Ghamalim.
See how LINE customer service works
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Live Chat for Websites
Embed a modern live chat widget on any site, route visitors to the right team, and continue the conversation over WhatsApp, LINE, or email if they leave.
See how live chat works
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AI Customer Support
Ghamalim’s AI copilot drafts replies, answers FAQs from your knowledge base, summarizes long threads, and escalates to humans when empathy matters most.
See how AI support works
By industry
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Ecommerce Customer Support
Centralize pre-sale questions, order updates, returns, and reviews from WhatsApp, Instagram DM, LINE, live chat, and email into one ecommerce help desk built for Southeast Asian shoppers.
See ecommerce support in action
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Agencies
Marketing, creative, and service agencies in Thailand use Ghamalim to separate client inboxes, assign account managers, and deliver faster replies across WhatsApp, LINE, email, and social DMs.
See agency client management
🏨
Hotels & Guest Services
Hotels, resorts, and serviced apartments use Ghamalim to handle bookings, concierge requests, and guest feedback across WhatsApp, LINE, email, and live chat — all in one local-friendly help desk.
See hotel guest services
🩺
Healthcare Patient Support
Clinics, wellness centers, and telehealth providers use Ghamalim to manage appointment requests, reminders, and follow-ups across WhatsApp, LINE, email, and live chat — while keeping communication clear and secure.
See healthcare patient support
🎓
Education & Student Services
Schools, language centers, tutoring services, and online course providers use Ghamalim to handle admissions, schedules, and student support across LINE, WhatsApp, email, and live chat.
See education student services
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Property Management
Property managers, real estate agencies, and landlords use Ghamalim to handle maintenance requests, lease inquiries, and owner updates across WhatsApp, LINE, email, and live chat.
See property management support
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Retail Customer Service
Retailers and consumer brands use Ghamalim to answer product questions, track loyalty inquiries, and handle after-sales support across WhatsApp, LINE, Instagram, and live chat.
See retail customer service
🍽️
Food & Beverage
Restaurants, cafes, cloud kitchens, and F&B chains use Ghamalim to manage reservations, delivery orders, and customer feedback across LINE, WhatsApp, and live chat.
See F&B support
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Logistics & Delivery Support
Logistics, courier, and delivery companies use Ghamalim to handle shipment inquiries, delivery updates, and driver coordination across WhatsApp, LINE, and email.
See logistics support
Not sure which solution fits your team?
Book a quick demo and we will map your channels and industry to a Ghamalim setup that fits your workflow.