Industry solution
Take orders and reservations from every channel
Restaurants, cafes, cloud kitchens, and F&B chains use Ghamalim to manage reservations, delivery orders, and customer feedback across LINE, WhatsApp, and live chat.
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Common pain points
•Orders and reservations arrive on personal phones
•Peak hours cause missed messages and lost orders
•Customer preferences and dietary requests are forgotten
•Delivery platforms charge high commission fees
What you gain
Shared inbox for direct orders and reservations
Automated confirmations and table reminders
Customer preference notes for every visit
Lower commission reliance through direct channels
Key features
- Unified inbox for LINE, WhatsApp, live chat, and email
- Reservation and order confirmation automations
- Menu and allergen knowledge base
- Customer preference and visit-history labels
- Broadcast promotions and daily specials
Typical use cases
- LINE table reservations and pre-order menus
- WhatsApp delivery orders and status updates
- Live chat on the website for quick menu questions
- Broadcast lunch specials to nearby customers
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
LINEWhatsAppLive ChatEmail
Frequently asked questions
Ready to improve food & beverage?
Book a personalized walkthrough with our team in Bangkok.