Industry solution
Turn every order question into a repeat purchase
Centralize pre-sale questions, order updates, returns, and reviews from WhatsApp, Instagram DM, LINE, live chat, and email into one ecommerce help desk built for Southeast Asian shoppers.
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Common pain points
•Order and shipping questions flood multiple apps
•Returns and exchanges are tracked in spreadsheets or chat threads
•Customer reviews and Instagram mentions are missed
•Support agents lack order history while replying
What you gain
One inbox for every channel your shoppers use
AI drafts replies with order context and policies
Automated status updates reduce "where is my order?" tickets
Faster response times lead to higher reviews and repeat orders
Key features
- Unified inbox for WhatsApp, LINE, Instagram, email, and live chat
- AI copilot with order-aware reply suggestions
- Automated WISMO and return-status messages
- Labels and queues for sales, returns, and VIP customers
- CSAT and response-time reporting by channel
Typical use cases
- Pre-sale product questions on Instagram DM
- WhatsApp order confirmations and delivery updates
- LINE broadcast for flash-sale announcements
- Live chat abandoned-cart recovery on the storefront
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
WhatsAppInstagram DMLINELive ChatEmail
Frequently asked questions
Ready to improve ecommerce customer support?
Book a personalized walkthrough with our team in Bangkok.