Industry solution
Keep every shipment on track and every customer informed
Logistics, courier, and delivery companies use Ghamalim to handle shipment inquiries, delivery updates, and driver coordination across WhatsApp, LINE, and email.
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Common pain points
•"Where is my order?" questions flood phone lines
•Customers cannot reach support during delivery windows
•Driver and warehouse updates are disconnected
•Peak-season volumes create long response delays
What you gain
Self-service shipment tracking through WhatsApp and LINE
Automated delivery updates reduce repetitive inquiries
Driver and customer conversations in one view
Faster resolution during surges and peak seasons
Key features
- Unified inbox for WhatsApp, LINE, email, and live chat
- Automated WISMO replies with tracking context
- Driver dispatch notes and customer handoffs
- SLA tracking for first response and resolution
- Peak-season queue management
Typical use cases
- WhatsApp self-service tracking lookups
- LINE delivery-time updates and rescheduling
- Driver coordination through internal notes
- Live chat on the tracking portal for exceptions
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
WhatsAppLINEEmailLive Chat
Frequently asked questions
Ready to improve logistics & delivery support?
Book a personalized walkthrough with our team in Bangkok.