WhatsApp Customer Support
Turn WhatsApp into your fastest support channel
Manage WhatsApp Business conversations alongside email, Instagram, and LINE in one shared inbox. Use AI replies, auto-assign rules, and broadcasts to scale customer support without losing the personal touch.
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Common pain points
•Multiple agents logging into one WhatsApp Business phone
•Conversations scattered across personal phones
•No way to track response times or CSAT on WhatsApp
•Broadcasts sent manually with no segmentation
What you gain
One shared WhatsApp inbox for your whole team
AI-suggested replies in Thai, English, and more
Automated routing by keyword, language, or agent load
Built-in broadcast lists with templates and scheduling
Key features
- WhatsApp Business API / Cloud API ready
- Unified inbox with Instagram, LINE, Telegram, email
- AI copilot drafts replies and summarizes threads
- Labels, assignments, and internal notes
- CSAT and response-time reporting
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
WhatsAppInstagram DMLINETelegramEmail
Ready to improve whatsapp customer support?
Book a personalized walkthrough with our team in Bangkok.