Industry solution
One shared workspace for every client conversation
Marketing, creative, and service agencies in Thailand use Ghamalim to separate client inboxes, assign account managers, and deliver faster replies across WhatsApp, LINE, email, and social DMs.
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Common pain points
•Client messages are spread across personal WhatsApp and email
•Account managers lose context when someone is on leave
•No visibility into response SLAs per client
•Approvals and feedback loops live outside the inbox
What you gain
Dedicated client queues with role-based access
Shared conversation history across the agency team
AI drafts replies in each client’s brand tone
SLA tracking and performance reporting per account
Key features
- Client-specific inboxes and labels
- Internal notes, mentions, and assignments
- AI copilot for on-brand reply drafts
- Broadcast updates and campaign reminders
- Admin dashboard with SLA and CSAT metrics
Typical use cases
- Client campaign approvals via LINE or WhatsApp
- Creative feedback threads with internal handoffs
- Monthly performance summaries sent by broadcast
- Instagram DM lead capture from ads
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
WhatsAppLINEInstagram DMEmailTelegram
Frequently asked questions