Industry solution
Patient communication that feels calm and organized
Clinics, wellness centers, and telehealth providers use Ghamalim to manage appointment requests, reminders, and follow-ups across WhatsApp, LINE, email, and live chat — while keeping communication clear and secure.
Back to solutions
Common pain points
•Appointment bookings come through multiple channels
•Reminder calls and SMS are expensive and manual
•Patient follow-ups after visits are inconsistent
•Staff cannot see full conversation history with a patient
What you gain
One inbox for appointment requests and follow-ups
Automated reminders on WhatsApp and LINE
Patient conversation history at every touchpoint
Reduced no-shows and faster rescheduling
Key features
- Unified inbox for WhatsApp, LINE, live chat, and email
- Appointment confirmation and reminder automations
- AI drafts for common medical-admin replies
- Patient labels for department, visit type, and priority
- Secure role-based access for staff
Typical use cases
- WhatsApp appointment booking and reminders
- LINE follow-ups after consultations
- Live chat on the clinic website for quick questions
- Broadcast health tips and seasonal reminders
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
WhatsAppLINELive ChatEmail
Frequently asked questions
Ready to improve healthcare patient support?
Book a personalized walkthrough with our team in Bangkok.