Industry solution
Delight guests from booking to checkout
Hotels, resorts, and serviced apartments use Ghamalim to handle bookings, concierge requests, and guest feedback across WhatsApp, LINE, email, and live chat — all in one local-friendly help desk.
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Common pain points
•Guest requests arrive on WhatsApp, LINE, email, and phone
•Front desk and housekeeping updates are not shared in real time
•VIP guests are not recognized when they message
•Post-stay feedback and reviews are hard to collect
What you gain
Single inbox for reservations, concierge, and guest services
Guest profiles and stay history alongside every message
Automated pre-arrival and post-stay messages
Faster response times that lift guest satisfaction scores
Key features
- Unified inbox for WhatsApp, LINE, email, and live chat
- Guest profile cards with stay history and preferences
- AI replies for common requests in Thai and English
- Automated pre-arrival, check-in, and feedback flows
- Escalation rules for VIP and urgent requests
Typical use cases
- LINE booking confirmations and room upgrades
- WhatsApp concierge requests and housekeeping follow-ups
- Live chat on the hotel website for direct bookings
- Post-stay review requests via broadcast
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
WhatsAppLINELive ChatEmail
Frequently asked questions
Ready to improve hotels & guest services?
Book a personalized walkthrough with our team in Bangkok.