Instagram DM Support
Never miss a DM, comment, or story mention again
Convert Instagram direct messages, comments, and story mentions into trackable support tickets. Route them to the right agent, reply faster with AI drafts, and measure your social CSAT.
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Common pain points
•Instagram DMs live on one phone or account
•Comments and story mentions fall through the cracks
•No SLA tracking for social support
•Influencer or VIP mentions are hard to escalate
What you gain
All Instagram DMs, comments, and mentions in one queue
Keyword alerts for urgent, VIP, or escalation cases
AI drafts replies in your brand tone
Unified reporting across Instagram, WhatsApp, and LINE
Key features
- Instagram DM and comment integration
- Mention and story reply tracking
- Auto-assignment by topic or agent expertise
- Internal notes and collision detection
- Social support analytics
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
Instagram DMCommentsWhatsAppEmail
Ready to improve instagram dm support?
Book a personalized walkthrough with our team in Bangkok.