Industry solution
In-store service, extended online
Retailers and consumer brands use Ghamalim to answer product questions, track loyalty inquiries, and handle after-sales support across WhatsApp, LINE, Instagram, and live chat.
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Common pain points
•Shoppers ask the same product questions on many channels
•Store staff and online support are not connected
•Loyalty and warranty requests are tracked in silos
•Peak-season volume overwhelms small teams
What you gain
One inbox for store, web, and social shopper messages
AI replies for sizing, stock, warranty, and policies
Loyalty and VIP labels for your best customers
Seasonal surge handling with queues and automations
Key features
- Unified inbox for WhatsApp, LINE, Instagram, email, and live chat
- Product and policy knowledge base for self-service
- AI copilot with saved replies for retail FAQs
- VIP and loyalty customer labels
- Queue and SLA management for high-volume periods
Typical use cases
- Instagram DM product questions from ad campaigns
- WhatsApp loyalty-point balance and redemption
- Live chat on product pages for real-time advice
- LINE broadcast for new arrivals and members-only sales
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
WhatsAppLINEInstagram DMLive ChatEmail
Frequently asked questions
Ready to improve retail customer service?
Book a personalized walkthrough with our team in Bangkok.