LINE Customer Service
Support your LINE Official Account customers at scale
Thailand runs on LINE. Connect your LINE Official Account to a shared inbox, automate FAQs, hand off to human agents, and send targeted broadcasts — all from Ghamalim.
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Common pain points
•LINE support limited to one admin phone
•Frequent repeat questions eat agent time
•No visibility into LINE response metrics
•Broadcasts and coupons are hard to personalize
What you gain
Shared LINE inbox with role-based access
AI-powered FAQ and auto-reply for common questions
Seamless bot-to-human handoff
Segmented broadcasts and rich-message templates
Key features
- LINE Official Account integration
- Thai-language AI copilot
- FAQ knowledge base with instant answers
- Rich menu and quick-reply support
- Broadcast analytics and opt-in management
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
LINEWhatsAppEmail
Ready to improve line customer service?
Book a personalized walkthrough with our team in Bangkok.